Privacy Policy

1. Information We Collect

We may collect personal information you provide directly when using our contact form or other interactive features of this website. This includes:

• Contact Information: Name, email address, phone number, and any repair description you submit through our contact form.
• Device and Technical Information: IP address, browser type, operating system, referring URL, pages visited, and time spent on the site, collected automatically via cookies and server logs.
• Communications: Any messages or correspondence you send to us via email or the contact form.

We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will take prompt steps to remove it.

2. How We Use Your Information

Information collected through this website is used for the following purposes:

• To respond to service inquiries and provide quotes for handyman services.
• To coordinate scheduling and communicate about service appointments.
• To improve the functionality, content, and user experience of this website.
• To analyze website traffic patterns using aggregated, anonymized data.
• To comply with applicable legal obligations and respond to lawful requests.
• To send informational communications related to services you have inquired about, where permitted by law.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

3. Legal Basis and Applicable Law

As a US-based service, our data practices are governed by applicable federal and state privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), for California residents.
• The Virginia Consumer Data Protection Act (VCDPA), for Virginia residents.
• The Colorado Privacy Act (CPA), for Colorado residents.
• The Children's Online Privacy Protection Act (COPPA), which applies to children under 13.
• The CAN-SPAM Act, governing electronic commercial communications.

We process personal information based on your consent, our legitimate business interests in operating this service, and legal obligations where applicable.

4. Sharing and Disclosure

We do not sell personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: We may share data with trusted vendors who assist with website hosting, email delivery, and analytics, under contractual obligations to protect your information.
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to this policy continuing to apply.
• Safety: We may disclose information to protect the safety, rights, or property of Febuce Yexale, our users, or the public.

5. Cookies and Tracking Technologies

This website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us understand how the site is used and improve your experience. You can manage your cookie preferences at any time through the "Cookie preferences" link visible on every page of this site.

We use the following categories of cookies:

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand traffic patterns and improve the site. These are optional.
• Marketing cookies: Used for relevant advertising and campaign measurement. These are optional.

For full details on our use of cookies, please see our Cookie Policy.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact form inquiries are retained for a reasonable period to facilitate follow-up and service coordination. Technical logs are typically retained for up to 12 months. You may request deletion of your personal information at any time by contacting us at the details provided below.

7. Your Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

• The right to know what personal information we hold about you.
• The right to request deletion of your personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the sale of personal information (we do not sell data).
• The right to non-discrimination for exercising privacy rights.
• The right to data portability where technically feasible.

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law (typically 45 days for most US state laws).

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot warrant absolute security. If you have concerns about the security of your information, contact us immediately.

9. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit. The inclusion of a link does not constitute endorsement of that website or its privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. Continued use of the website after any changes constitutes your acknowledgment of the revised policy. We encourage periodic review of this page.

For questions about this Privacy Policy or to exercise your data rights, contact us at: